Customer Responses
"Logic, Inc. has always been helpful in solving issues."
"[My Sales Engineer] is awesome. He has personally come to our office to help solve solve some really tough problems."
"I applaud Logic on its ability to keep their sales personnel up to date on its product line."
"Great job!!"
"A great bunch of people; even in our distant location here in Louisiana, they are more than eager to help."
"Logic's tech support for Wonderware is fantastic and everyone at [Our Company] greatly appreciates all of their help."
"[Our Sales Rep] does a great job for us... Thanks for the great service and products."
"We have always appreciated the responsiveness of Logic and willingness to assist us using their products. We buy from Logic whenever we can. [Our Sales Rep] has been by far one of the best sales representative I have worked with over the last 25 years."
"[Our Sales Rep] is very helpful, understanding and extremely knowledgeable. I will be needing his help with a new project at the end of this month."
"[Our Sales Rep] is easily one of my favorite salesmen to deal with. I never have to worry about when/if I will get my answers, because [he] always gets it taken care of. Whether it's a quote or a technical question, his response is always prompt and accurate."
"We have knowledgeable engineers but we really appreciate what [our sales rep] brings to the table as far as product knowledge and more importantly, how the products he sells, can prove to be solutions to the problems we have. [He] is the best sales engineer I have ever worked with."
"[Our Sales Rep] always goes out of his way to assist me if I have a problem. I really appreciate what he does."
"[Our Sales Rep] is probably at the top of my list of salespeople in this profession. He is responsive, knowledgeable and professional."
"Logic provides great service."
"We appreciate the support from you guys!"
"[Our Sales Rep] is a fantastic business partner and is always responsive. Very knowledgeable as well."
"My job is to design digital printing equipment. Our Logic Sales Person is called in as a technical resource in early design stages and is always included when we go out for quotes on projects."
"I was having trouble with a Wonderware application on a project a few months ago. I contacted [Our Sales Rep] and within a few hours he had come by my facility and helped solve the issue. We greatly appreciate... Logic, Inc for helping out smaller companies like us. It is a rare quality in a vendor."
"I have always enjoyed working with all of the Logic representatives and look forward to continuing our relationship."
"[Regarding thinking of Logic first for automation projects]... If it is one of the product lines you all represent, the answer is Strongly Agree."
"We get very good support from Logic & [Our Sales Rep]."
"I have had very good support from the entire sales team at the Wichita, Kansas office."
"[Our Sales Rep & His Manager] went over the top to help us with our needs. I cant pay them a high enough compliment that would demonstrate how much they have [been] and are appreciated!"
"My sales rep is very talented, and is very capable of support for the products. That is very important to me, because of downtime."
"[Our Sales Rep] was extremely helpful during our first encounter during a serious problem I had. He had the solution and several back up solutions."
"[Our Sales Rep] has been a good sales contact and is quite knowledgeable we are happy with his performance."
About Us
Technical Foundation
Engineers selling and supporting engineered products
We commit to having extensive first hand knowledge of the products and technologies we promote. To this end, we engage our personnel in detailed manufacturer's training, in-house product set-up and mastery, as well as on-site demonstrations of customer-specific solutions. Because incorrect information is far worse than no information, we will admit when there appears to be no ready solution and commit to identifying viable alternatives. As part of the Microsoft Solution Provider program, we are committed to maintaining our technical edge through current and emerging computer, web-based, and software technologies. Simply put...we are into technology.
Responsibility
The engineer selling your product ensures its performance
Every individual at Logic, Inc. will stand behind the decision to promote a given product or solution, and any member has the authority to bring in others who may have more expertise in a given field. Although you should know the engineer responsible for your company, you can receive immediate support from other Logic, Inc. members with only a phone call.
Team Work
All Logic, Inc. employees are motivated to help every customer
Logic, Inc. does not believe competition between sales and support is good business practice. To this end, all members are employed on a non-commission basis. Through our group bonus system, all Logic, Inc. members are motivated to ensure all customers receive the best service possible.
Bottom Line
We will not let you fail
Our success depends on your success. If you share with us your vision for a product solution along with as much technical information you can, hopefully we will be able to offer a solution using our products. If we say up front that this solution will work, then we will commit whatever resources it takes to see that this happens. We cannot do the work for you, but we can make sure that our solution is technically viable. In the unfortunate instance where we are not able to make a solution work, then we will take back the equipment or software. We will make it right.