Universal Robots Service360|Be prepared when the unplanned happens.

UR Service360 gives you new ways to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance. The comprehensive support offerings protect production lines, maximize uptime, reduce risk, and promote success by ensuring that you are prepared for the unexpected. Read the brochure

Key Benefits:
  • Production predictability by ensuring robot uptime
  • 60% of issues resolved after first contact
  • Pre-planned part and service costs, no more waiting for POs to be approved
  • 4 hour response time (operational hours vary by region)
  • 24/7 Customer Portal online case management system
  • 94% customer service satisfaction
  • Resolution to your specific business needs – a collaborative, team-based support process – together with UR and your local distributor
  • Service360 Basic contract cost is less than average repair cost
  • Direct contact with UR automation experts

UR Standard Warranty

  • Included with robot purchase
  • 15 month coverage
  • 4 business hour response times*
  • Case response by Universal Robots & Global UR Partner network
  • 24/7 UR Customer Portal online case management system
  • Warranty covered expenses

UR Service360 Basic

  • Includes Standard Warranty benefits
  • 12 month coverage
  • Purchase anytime during warranty period to meet business and budgetary requirements
  • Parts and Labor covered

UR Service360 Advanced

  • Includes Service360 Basic benefits, plus
  • 12 month coverage
  • UR Remote Robot Check, 1 per contract year conducted by a UR Engineer
  • UR Onsite Robot Check, 1 per contract year conducted by a UR Engineer in conjunction with a Distribution Partner’s engineer.
  • 2-week robot loan per contract year

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Are you ready to automate?

Collaborative robots provide a cost-effective, flexible, and safe automation solution for a wide range of production tasks.

Universal Robots Service360

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